Warranty Information

All our products carry a 12 Months manufacturer warranty excluding the parts for repair and accessories listed below. Consumable parts and accessories including Batteries, Chargers, Headsets, cables, memory cards etc. and all repair parts carry a 60 days warranty. Tech Solution will meet our obligations under the consumer guarantees act.

Return to base warranty; all faulty products should be returned to the store with original receipt or a copy of the receipt, as proof of purchase is a must to be able to access the warranty. We will repair all items if possible, however if a repair is not possible we will arrange for a replacement unit of similar specifications, and the warranty will carry on from the initial date of purchase. The warranty repair process can take 7-15 working days or longer depending on parts availability.

The Warranty may not apply if the device has any sign of liquid/moisture damage or physical damage. The device should not have any evidence of repair or tampering by anyone apart from Tech Solution. Any fault caused by , installation of third party software/applications or bootloader unlocking or otherwise will not be covered under warranty.

 

Data Loss warning; Customers are advised to backup all data and reset the device to factory settings prior to bringing them in for repairs. Tech Solution will not be liable for any data loss or changes in settings during the warranty repair process.

Claim period after repair; all devices must be collected within three months of being notified about repair completion. Tech Solution will not be responsible for the device if not collected within claim period.